Contact Center Operations Project/Program Management Consultant

Role Responsibilities


  • Typically responsible for large sized or complex projects and significant components of multiple projects
  • Impact is on multiple functions or processes and could have global impact
  • Makes decisions on resource procurement and allocation
  • Manages to on time and in budget delivery
  • Identifies and allocates resources as necessary to ensure deliverables are met
  • Evaluates and implements best practices techniques that ensure goal achievement
  • Influences and manages continuous improvement of project/program process, practices and initiatives
  • Maintains in-depth awareness of industry trends, business conditions and internal processes and practices to meet program delivery requirements


  • Ability to lead large project teams
  • Ability to communicate clearly and present at the senior leadership levels
  • Resource management
  • Solution design ability
  • Change agent
  • Advanced working knowledge of Microsoft Office products
  • Advanced communication, problem solving and presentation skills
  • Ability to work in a team environment
  • Detail oriented
  • Possesses Advanced product/technology/industry knowledge
  • Ability to influence others to achieve results
  • Typically requires 12+ years of related experience with a

    Bachelor s degree; or 8+ years with a Master s degree; or 5+ years with a PhD; or equivalent experience

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.

Job Family: Business-Support
Job ID: R95053

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