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UX Writer/Content Strategist

UX Writer/Content Strategist

Location: Round Rock, TX

You have a strong passion for digital content and user experience, extreme attention to detail, and the ability to turn complex requirements into a simple conversation that customers enjoy using. You live for simple and intuitive experiences and understand how to flex these across multiple screen types, experiences, and user states. If this sounds like you, keep reading.

Dell Services IT is seeking a Copywriter/Content Strategist to join our multi-disciplinary UX team to craft experiences for external and internal Dell customers. The Copywriter/Content Strategist is an integral part of the team and works closely with UX Designers, UX Architects, and UX Researchers to deliver world-class design solutions for Dell customers. You are comfortable driving your own work, finding answers to questions, and are able to make sound business decisions. Candidates are expected to be highly pro-active, lead projects through positive influence, and overcome roadblocks to ensure the best possible customer experience. Candidates must be able to work independently to keep a project moving without micromanagement from PM while also being highly collaborative and able to take input from others.

Primary Responsibilities:

  • Create and execute copy and content strategy for Dell. com/Support and internal Support and Services applications that upholds Dell brand standards and maintains site-wide consistency.
  • Write articles, instructions, and other copy elements that help customers accomplish their goals.
  • Work closely with UX Architects and Visual Designers to create user experiences that are intuitive and easy for customers to use.
  • Present your ideas to design and business stakeholders in a clear and consistent ways depending on the audience and user context.
  • Intake and understand complex requirements and problems and distill the appropriate customer-centric solution.
  • Stay current on developments in the evolving field of content strategy, and inspire our UX team to learn and grow accordingly.
  • Think and work globally to ensure the success of content across all Dell's properties and languages, and lead content-localization discussions.

Desired Experience:

Our ideal candidate will have 5+ years experience as a Copywriter or Content Strategist, creating and/or managing Web content for large, transactional websites or software products. A bachelor s degree is required in marketing, communications, English, journalism, or related fields or equivalent job experience.

Requirements:

  • Exceptional writing skills and extreme attention to detail
  • Exceptional communication and presentation skills
  • Ability to effectively project-manage and juggle multiple projects at once
  • Experience writing for different use case scenarios on a large, complex websites or software applications
  • Ability to extend knowledge from one product to another to create an overall consistent customer experience
  • Ability to identify critical insights (whether through trends or through hard data) and organize them into actionable plans that can be shared across content, UX, development, and marketing
  • Experience working in and evaluating Web content-management systems
  • Facility with Microsoft Office and Adobe Creative Suite
  • Superior editing and proofreading skills, as well as demonstrable professional experience writing for the Web (particularly in global environments)
  • Ability to work effectively in a fast-paced, collaborative, deadline-driven environment
  • Experience with technical support or software products a plus
  • Experience with social media, cross-platform publishing, and evolving trends in mobile publishing and design
  • Experience with SEO and a general understanding of how to use search insights to drive content improvements
  • A portfolio that showcases your writing and content strategy work from your professional experience. The portfolio must contain examples from digital projects like large-scale websites or software applications.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

Job Family: Marketing Graduates
Job ID: R71755


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